We want you to be satisfied with what you buy from us. This page explains when you can return an
item and how refunds work. It sits alongside your rights under the Consumer Protection Act, 2012 —
nothing here reduces those rights.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged in transit, or is not what you ordered, contact us within 12 hours of delivery on 0725 513 587 or at [email protected]. Send photographs where the problem is visible.
We will arrange a repair, a replacement or a refund. Where the fault is confirmed as ours or the
manufacturer’s, return transport is at our cost.
Change of mind
If you simply change your mind, you may return an unused item in its original packaging with all
accessories and documentation within 3 days of delivery.
The item must be in unused and resalable condition.
Return transport is at your cost.
A restocking fee of 40% may apply.
Items we cannot accept back
Software, licence keys and other activated digital products.
Consumables and items sealed for hygiene reasons once the seal is broken, such as in-ear headphones.
Items damaged by misuse, liquid, unauthorised repair, power surge or physical impact.
Items with the serial number or warranty seal removed or tampered with.
Products bought as clearly marked “as is” or clearance stock.
Refurbished items
Refurbished equipment is pre-owned and its cosmetic condition varies. Light marks consistent with
previous business use are not a fault and are not grounds for a change-of-mind return outside the
window above. Functional faults are covered in the same way as any other product.
How to start a return
Contact us with your order number and a description of the problem.
We will confirm whether the item can be returned and tell you where to send it or bring it.
Pack the item securely with all accessories. Back up and remove your data first.
We inspect the item on arrival and tell you the outcome.
Refunds
Approved refunds are made to the original payment method, or by M-Pesa or bank transfer where
that is not possible. Refunds are processed within 7 working days of
us approving the return. Delivery charges already paid are refunded only where the return is due to
a fault or our error.
Data on returned devices
Back up and remove your personal data before returning any device. We are not responsible for
data left on a returned or repaired machine.
Contact us
LaptopCenter
Iconic Business Plaza, 1st Floor, Shop F8, Moi Avenue, Nairobi, Kenya
Phone / WhatsApp: 0725 513 587
Email: [email protected]
